To control access to your platform, CreditXpert provides different permission sets. Permission sets are assigned by role, and by role and branch if the organization has more than one branch.
CreditXpert Platform Roles
There are four roles designated: Admin, Mortgage Advisor, Credit Specialist and Manager.
| Role | Description |
| Admin* | Admins can manage their company's instance of CreditXpert, such as managing users, company settings, permissions, and branches. Plus all permissions of the Mortgage Advisor, Credit Specialist, and Manager roles. |
| Mortgage Advisor | Mortgage Advisors can view and manage their own credit pulls and plans. |
| Mortgage Advisor (view only) | Mortgage Advisors can view their own credit pulls and plans. |
| Credit Specialist | Credit Specialists can view and manage all credit pulls and plans for Mortgage Advisors under their branch. Plus all permissions of the Mortgage Advisor and Manager roles. |
| Manager | Managers can view plans and reporting for Mortgage Advisors under their branch. Plus the permissions of the Mortgage Advisor role. |
* An Admin assigned to the Top Branch is designated as a Global Admin. Global Admins have access to all branches in the organization and to company settings.
Platform Actions Permissions by Role
The foundational role is the Mortgage Advisor role. Mortgage Advisors can view their credit pulls and create, share and monitor plans.
Credit Specialists can view and manage all credit pulls and plans owned by the Mortgage Advisors in their branch.
Managers can view plans belonging to Mortgage Advisors in their branch, but they cannot view credit pulls nor create plans for others--only those owned by them. Managers can also view the Dashboard for their branch.
Admins have all permissions of the Mortgage Advisor, Credit Specialist, and Manager Roles, plus Company Settings permissions.
All users are able to manage their personal profile and reset their password. If your organization uses an SSO, managing a password or email address may be done by your organization's IT team and not in the CreditXpert platform.
| Change password | X | X | X | X | X |
|---|---|---|---|---|---|
| Mortgage Advisor | Mortgage Advisor (view only) | Credit Specialist | Manager | Admin | |
| Credit Pull Activities | |||||
| View all credit pulls for my branch | X | X | |||
| View my credit pulls | X | X | X | X | X |
| Share my credit pulls | X | X | X | X | X |
| Share all credit pulls with myself | X | X | X | ||
| Plan Activities | |||||
| View all plans for my branch | X | X | X | ||
| View my plans | X | X | X | X | X |
| Create and edit new automated plans | X | X | X | X | |
| Create and edit 1B simulation engine plans | X | X | X | X | |
| Send plan invitation to applicant | X | X | X | X | |
| Send plan reminder to applicant | X | X | X | X | |
| Mark applicants as not active | X | X | X | X | |
| Share active applicant plans to another mortgage advisor | X | X | X | X | |
| Dashboard | |||||
| View aggregated dashboards | X | X | X | ||
| View individual dashboard | X | X | X | X | X |
| Personal Profile Management | |||||
| Edit profile | X | X | X | X | X |
| Edit Password (Non-SSO) | X | X | X | X | X |
| Admin Settings Permissions (See below section called "Admin Permissions" for more details) | X |
Admin Only Roles and Permissions by Type of Account
Small Team/Corporate Account: Single-branch organizations
If your organization has only one branch, then every Admin on the account has full access to company settings and user and branch management.
Corporate Account: Multi-branch organizations
If your organization has more than one branch, then only Admins assigned to the Top Branch (the "Global Admins") have access to company settings and all other branches. Admins assigned to branches below the Top Branch have access to user and branch settings for their branch and any of its sub-branches.
Admin Permissions
| User Administration | Branch Permissions | Company Settings |
Invite new users View existing users Update all user profiles Manage user credit pull assignments Lock/unlock user accounts Archive user accounts | Create branches Edit branches Remove branches
| Edit legal disclosures Edit company address Edit applicant communication preferences Update company logos Bulk upload users Bulk upload branches Action plan PDF preferences |