This guide introduces mortgage professionals to CreditXpert, covering profile setup, creating and customizing credit optimization plans, sending plans to applicants, tracking progress, using Change Reports, getting support, and exploring next steps.
What's covered in this video:
- Welcome - An introduction to the CreditXpert platform for mortgage professionals and what to expect from this guide.
- Creating the Plan - Customize the plan's timeframe and total cash needed to fit your applicant's individual situation to see what plans are available
- Send Plan to the Applicant - Once the plan is ready, send it directly to your applicant through the CreditXpert platform so they can begin working on their credit optimization actions.
- Managing the Plan - Learn how to manage the different steps of the plan
- Using the Change Report - Use the Change Report to review what credit changes occurred during the plan and understand how they impacted the applicant's score.
Getting started
Before you create your first plan, we recommend you confirm your profile is updated with all the correct information. This ensures that applicants see the correct information for you on their credit optimization plan.
Creating plans
Now you're ready to create your first plan! Get started by importing (creating the plan) the applicant's credit data file. Then, you may customize the plan parameters such as timeframe and cash needed to suit your applicant's individual needs.
Note: How you import the credit data file may differ depending on your organization, but the purpose of this article is to give you an overview of how to create and manage plans.
Sending plans and tracking progress
After creating a credit optimization plan, you can send plans to your applicants and track their progress.
- Send plans to your applicants
- Track plan progress
- Send a reminder to the applicant
- Share plans with other mortgage professionals
- Completing an Automated Plan
Applicants can update their plan's progress directly through the CreditXpert platform. We recommend you read about the loan applicant experience so that you can better support your applicants.
Getting help
CreditXpert users can access the Help Center at any time, directly through the CreditXpert Platform.
If you need more help, please create a support ticket through the Help Center, and a member of our Support team will contact you.
Next steps
We covered a lot, but we hope you feel ready to create your first plan after completing this guide! If you want to learn more, we recommend the following articles.